Order & Returns
How do I return an item?

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How do I return an item?

We pride ourselves in being a skin care company that is transparent with ingredients used and product information to help you make most informed purchase possible. If you are not fully satisfied with your order, you have 15 days from the date of purchase to return the product for a store credit for the full amount in which you paid, minus shipping. Return Policy Original sales receipt must accompany returns. We accept returns for exchange or refund 7 calendar days after delivery of the product. At our sole discretion after 7 and before 15 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". No returns special order's or a custom order -unless noted that it can be returned. If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Refunds are contingent upon inspection of item(s) once we receive it. Shipping costs are the financial responsibility of the customer. Upon receipt of the product, we will issue you your store credit or refund. Email [email protected] for more information or to initiate a return.
Contact Us:
Painted Earth
1301 Macy Drive
Roswell, GA 30076
Customer Service: 770-518-4000


Information on the Painted Earth's website is for information purposes only and is intended to help you choose the right products for your personal needs. No information contained on this website or on any Painted Earth's products, labels or promotional material should be construed as medical advice. Neither Painted Earth nor any Painted Earth's employee is qualified to diagnose, treat, cure, or prevent disease, and Painted Earth's products are not intended for those purposes. If you are concerned about a specific medical condition or health problem, please consult with your health care provider.

Painted Earth prides itself on listing all product ingredients on the website and on product packaging. Please read ingredient listings before use or purchase of any product to confirm you do not have known allergies, sensitivities, or general distaste for any or all ingredients used. In the event that you do experience a rash or any other skin irritation, discontinue use immediately and contact your health care provider.